General Information

• All our projects are just a ONE-DAY process. If you have multiple services at the same address, we are able to schedule them in such a way to have everything done on the same day.
• All refinished surfaces need a minimum of 48 hours to cure before use. Occasionally longer cure times are recommended. Our technicians will discuss that case by case.
• The products and materials we use are very industrial and have an odor with them. We do set up ventilation fans to help pull out fumes and bring in fresh air. However, we cannot guarantee that there will not be an odor during the process. Typically, it takes about two to three hours after we are finished for the fumes to really begin to dissipate. These fumes are not harmful but just strong for a couple hours.
• Our process and equipment do create some dust. We put down a lot of drop cloths and place plastic over things to help contain the dust. There maybe a little dust to wipe off after our process, but we do our best to keep things as protected and cleaned as possible. This dust wipes right off with a damp rag.
• All our applications are applied with spray equipment. Therefore, we do put up a lot of masking tape and paper. Occasionally when taking the masking tape down, the tape can pull paint off a wall or other surface. If you have touch-up paint available, our technicians will be happy to touch up surfaces where paint was removed in the clean-up process. We are very careful and make sure to use easy-release tape, but sometimes this does happen.

Warranty Information

• We offer a 5-year NO PEEL warranty with all our finishes.
• Though our finishes are extremely durable and can withstand the wear and tear from everyday use, they are not indestructible. They can be damaged if abused. If accidental damage occurs, it can be repaired but unfortunately would not be covered by the warranty.
• Basically, the warranty just covers the material from flaking or peeling off surfaces.
• For any warranty specific questions, please contact our office or speak with one of our technicians.
• Out of the thousands of surfaces we have covered over the years, it has been extremely rare for any issues to arise.

• Everything should be removed from the countertop by the homeowner prior to the technicians coming to refinish the countertops.
• We typically move refrigerators and stoves out of the way of countertops. Occasionally these appliances cannot be put back if the fit was tight and the countertop would rub when putting appliances back in place. At that point, it would be the responsibility of the homeowner to place the appliances back in their respective spots a couple of days after the project is done.
• Most countertops have seams. If a seam is in bad shape, we can do our best to make any cosmetic corrections. Wherever two sections of countertops join, we cannot guarantee that the seam or joint will not pull back apart slightly as weather changes and temperature conditions outside change. Most of the time there is no issue.
• We do not remove sinks or install sinks. If you are putting in a new sink, we recommend having the old one completely out or the new one installed. Do not try to remove an old sink after the countertops have been refinished. There is always a chance that the countertops could be slightly damaged as you remove old sink.
• Cosmetic and minor structural repairs to countertops are an additional charge to our standard service. We typically try to estimate those in the cost up front. However, occasionally during the estimation process, something might get missed. At that point, our technicians would need to notify the homeowner as to what the issues are, what needs to be done to resolve them, and how much the cost would be.

• Please remove loose items from the bathtub area and bathroom.
• We will put plastic over vanity top surfaces and drop cloths over the floor and toilet. Placing small loose items under a cabinet or removing them from the bathroom will help to make sure nothing gets damaged or misplaced.
• We do not remove fixtures or reinstall fixtures. We have faced issues in the past where things began to leak when removed or did not quite go back on the way they were before removing them. We can no longer accept the liability because of our limited plumbing experience and tools.
• Drips in bathtubs need to be resolved prior to resurfacing. If there is a drip in the faucet, our technicians may need to shut the water off to the house during the process if we cannot take care of the drip.
• Stripping an old finish off a bathtub, making structural repairs to a bathtub surface, or removing shower doors and shower door tracks permanently will add to the cost of the project. We typically try to discuss these things during the estimation process, but occasionally we miss something and realize there will be an additional cost involved.

• Tile must be in good shape structurally. We do not replace missing tiles. We do not remove broken tiles and replace with new. We can repair minor chips and hairline cracks in tile.
• Our material does not go on thick enough to fill in missing or thinning grout. These issues must be addressed prior to having tile resurface.
• If bad places in the grout appear after the tile has been resurfaced, we can offer advice and instruction to the homeowner on what can be done to make everything look evenly coated.
• We typically do not do any kind of caulking prior to or after resurfacing. Caulking needs approximately 24 hours to fully cure. We cannot spray our material over wet caulking. Our material is typically too tacky after we are done to try to do any kind of caulking. Most of the time the responsibility of caulking will fall to the homeowner after the material has fully set up. On some rare and occasional circumstances, we would be able to do some caulking either prior to or after our process. These will be determined case-by-case by our technicians.
• When refinishing a tiled bathroom, the best-case scenario is to have the toilet removed then re-set afterward. If that is not a possibility, we can remove the tank of the toilet and leave the bowl set. We will put the tank back, but if the nuts, bolts, or rubber gaskets are worn out, we would not be able to reset the tank. It would be the responsibility of the homeowner to replace those parts and get the tank set back on the toilet.

• Flaking
• Peeling
• Material losing adhesion to surface from normal use (not due to accidental damage)

• Chips, nicks, scratches as a result of hard or heavy items being hit against or dropped on the new surface—OUR MATERIAL IS VERY INDUSTRIAL, BUT WE CANNOT GUARANTEE THAT THE FINISH WILL NOT BE DAMAGED WHEN IT ABSORBS ABUSE.
• Peeling as a result of bathmats or other non-slip surfaces applied after work is done—WE DO OFFER NON-SLIP SURFACES. CALL FOR DETAILS.
• Discoloration due to certain lighting, sunlight, or lack of cleaning

Warranty issues and non-warranty issues can be touched up very easily.